Template — IT Service Catalog
This template allows you to centralize all IT services offered to employees in order to provide a clear, structured, and accessible view of the IT offering.
What is this template for?
- Centralize all company IT services
- Structure the IT offering by categories (support, applications, infrastructure…)
- Facilitate access to services for employees
- Clarify IT scopes and responsibilities
- Improve communication between IT and business units
What the template contains
The board is structured around several key elements:
An IT services database
- 1 card = 1 IT service
- Detailed description of each service
- Key information (category, access, availability…)
A structure by categories
- Application services
- Infrastructure services
- User support
- Data management
- Work environment
👉 Enables simple and logical navigation
A complete description of services
Each service contains:
- A functional description
- The features offered
- The beneficiaries
- Access terms
Availability management
- Service hours
- Availability levels (e.g., 24/7, business hours)
Access management
- Links to tools (intranet, applications, etc.)
- Access conditions
- Authorization management
Board structure
| Field | Type | Purpose | Example |
|---|---|---|---|
| Service Name | Text | IT service name | "IT Support" |
| Category | Tag | Service type | "Application Services" |
| Subcategory | Tag | Service subset | "HR", "Finance", "Support" |
| General Description | Text | Service overview | Detailed description |
| Availability | Tag | Service hours | "24/7", "Business days" |
| Access / URL | URL | Link to service | intranet / application |
| Owner | User | Service owner | @IT Manager |
| Support | Tag / Text | Support type | Helpdesk |
| Recipients | Tag | Target users | "All employees" |
| Status | Tag | Service status | Active, under maintenance |
| …other fields | Variable | Based on IT maturity | — |
Ready-to-use Views
Complete Catalog (main view)
- List of all IT services
- Global catalog view
By category
- Grouping by service type
- Enables business navigation:
- Support
- Infrastructure
- Applications
- Data
User Portal
- Simplified view for employees
- Quick access to services
- Self-service orientation
IT Support View
- Internal IT view
- Service management and updates
- Operational management
How to get started (in 10 minutes)
- Create services
- 1 card = 1 IT service
- Name + category
- Complete the information
- Description
- Access
- Availability
- Structure the catalog
- Organize by categories
- Add subcategories
- Publish for users
- Create a simplified view
- Facilitate access
💡 Best Practices
- Use simple, user-oriented language
- Avoid technical jargon
- Keep descriptions up to date
- Systematically add an access link
- Structure categories logically
- Limit the number of services visible per view