Template — IT Service Catalog

This template allows you to centralize all IT services offered to employees in order to provide a clear, structured, and accessible view of the IT offering.

What is this template for?

• Centralize all company IT services

• Structure the IT offering by categories (support, applications, infrastructure…)

• Facilitate access to services for employees

• Clarify IT scopes and responsibilities

• Improve communication between IT and business units

What the template contains

The board is structured around several key elements:

An IT services database

• 1 card = 1 IT service

• Detailed description of each service

• Key information (category, access, availability…)

Organization by categories

• Application services

• Infrastructure services

• User support

• Data management

• Work environment

👉 Enables simple and logical navigation

A complete description of services

Each service contains:

• A functional description

• The features offered

• The beneficiaries

• Access procedures

Availability management

• Service hours

• Availability levels (e.g., 24/7, business hours)

Access Management

• Links to tools (intranet, applications, etc.)

• Access conditions

• Authorization management

Board structure